Returns & Exchanges

At BY LUNAS AUSTRALIA, we want you to love your fashion pieces, which is why we offer a 30-day return policy for all unworn items in their original packaging. We provide easy exchanges and store credits to ensure you find your perfect fit and style.

Return Process

• 1.
  Review Policy

  Ensure your items are in original condition, unworn, and with all tags attached within 30 days of delivery.

• 2.
  Initiate Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 3.
  Pack and Post

  Securely package your items and use the prepaid shipping label provided or your preferred tracked courier to send the parcel back to our Sydney warehouse.

• 4.
  Process Refund

  Once our team inspects your return, we will process your store credit, exchange, or refund to your original payment method within 5 business days.